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GovSignal 

GovSignal is a collaborative, proactive approach to supporting student success through early intervention and coordinating student support services and resources. Students will be contacted in various ways once a signal has been issued. For the 2024-2025 academic year and beyond, GovSignal will be housed within our university student success management software, AP Navigate. Four types of GovSignals can be initiated within AP Navigate.


Each Signal is assigned to a tier.

Each tier is associated with the response or action related to the signal issued for a student.

The following table outlines the type of GovSignal, the tier of the signal, the person issuing the signal, and the action taken after the signal is issued. For more information on how and when to issue each signal, please refer to Directions on Issuing a Signal.

Tier 1 Signals 

Issuer 

Outcome 

Staff Action  

Academic Advising Referral  

Professor/ Instructor 

(Both student and advisor receive a 
AP Navigate email.) 

Email is automatically sent to student indicating that a referral has been submitted for academic advising.  

College Success Team director/coordinator assigns case to appropriate Academic Advisor for follow-up directly with student.

Tutoring/CASE Referral  

Professor/ Instructor 

(Both student and advisor receive a 
AP Navigate email.) 

Email is automatically sent to student indicating that a referral has been submitted for tutoring.  

CASE Coordinator will reach out to student to identify academic support needs.

Financial Aid Referral  

Professor/ Instructor/Staff 

(Both student and advisor receive a 
AP Navigate email.) 

Email is automatically sent to student indicating that a referral has been submitted for financial aid.  

Financial Aid Director will assign case to appropriate Financial Aid Counselor for follow-up directly with student.    

TA or Army IgnitEd 

Professor/ Instructor/Staff 

Email is automatically sent to student indicating that a referral has been submitted for TA or Army IgnitEd. 

FCC ED will assign case to appropriate FCC staff for follow-up directly with student.  

Tier 2 Signals 

Issuer 

Outcome 

Staff Action  

Late or Missing Assignments 

Professor/ Instructor 

(Both student and advisor receive an AP Navigate email notification.) 

Email is automatically sent to student indicating that they have been reported as having late or missing assignments by a professor. Student is advised to follow-up with the professor.  

Tutoring referral Issued by Outreach Counselor. 

CASE Coordinator will reach out to student to identify academic support needs. 

Low quality assignments 

Professor/ Instructor 

(Both student and advisor receive an AP Navigate email notification.) 

Email is automatically sent to student indicating that they have been reported as having low quality assignments by a professor. Student is advised to follow-up with the professor concerning low quality assignments. 

Tutoring referral Issued by Outreach Counselor. 

CASE Coordinator will reach out to student to identify academic support needs.

*If class is not available, recommend student to Tutor.com.  

Low quiz/test scores 

Professor/ Instructor 

(Both student and advisor receive an AP Navigate email notification.) 

Email is automatically sent to student indicating that they have been reported as low quiz or test scores. Student is advised to follow-up with the professor  

Tutoring referral Issued by Outreach Counselor. 

CASE Coordinator will reach out to student to identify academic support needs. 

*If class is not available, recommend student to Tutor.com. 

Tier 3 Signals 

Issuer 

Outcome 

Staff Action  

Inconsistent class attendance 

Professor/ Instructor 

(Both student and advisor receive an AP Navigate email notification.) 

Email is automatically sent to student indicating that they have been reported as having inconsistent class attendance by a professor. 

Personalized email and text from Outreach Counselor. 

Excessive tardiness 

Professor/ Instructor 

(Both student and advisor receive an AP Navigate email notification.) 

Email is automatically sent to student indicating that they have been reported as having excessive tardiness. Student is advised to follow-up with the professor. 

Personalized email and text from Outreach Counselor. 

Lack of engagement or participation in class 

Professor/ Instructor 

(Both student and advisor receive an AP Navigate email notification.) 

Email is automatically sent to student indicating that they have been reported as lack of engagement or participation in class. Student is advised to follow-up with the professor. 

Personalized email and text from Outreach Counselor. 

Tier 4 Signals 

Issuer 

Outcome 

Staff Action  

Failure to attend class 

Professor/ Instructor 

(Both student and advisor receive a AP Navigate email.) 

 Email is automatically sent to student indicating that they have been reported as failure to attend class by a professor. 

Personalized phone call with follow-up text from Outreach Counselor. 

Current grade below a C 

Professor/ Instructor 

(Both student and advisor receive a AP Navigate email.) 

 Email is automatically sent to student indicating that they have been reported as current grade below a C by professor. Student is advised to follow-up with the professor concerning missing assignments. 

Personalized phone call with follow-up text from Outreach Counselor. 

Tutoring referral Issued by Outreach Counselor. 

CASE Coordinator will reach out to student to identify academic support needs. 

 *If class is not available, recommend student to Tutor.com. 

Midterm Grade below a C 

Professor/ Instructor 

(Both student and advisor receive a AP Navigate email.) 

Email is automatically sent to student indicating that they have been reported as current grade below a C by a professor. Student is advised to follow-up with the professor concerning missing assignments. 

Personalized phone call with follow-up text from Outreach Counselor. 

Tutoring referral Issued by Outreach Counselor. 

CASE Coordinator will reach out to student to identify academic support needs. 

 *If class is not available, recommend student to Tutor.com. 

 


Outreach Counselor

CaSandra Jackson-Wiley

CaSandra Wiley Jackson
(931) 221-6871
wileyjacksonc@fnyt.net

  • Education: Bachelor of Science in Health & Human Performance, Master of Science in Leadership from Austin Peay State University
  • Location: Ellington 211

 

A native of Indiana and raised in Atlanta, Georgia. CaSandra joined the Austin Peay Community in 2018, joining the Student Success team as the Outreach Counselor for GovSignal in 2024. Her professional experience here at 365bet includes work as a Graduate Admissions Technical Clerk, Academic Advisor, Academic Recovery Advisor, Undergraduate Persistence Counselor, UNIV 1000 & PASS 900 Instructor. As an Outreach Counselor for GovSignal, CaSandra is dedicated to empowering students to navigate their educational journeys successfully. Her passion lies in fostering resilience and guiding students to overcome challenges and achieve their academic goals. CaSandra believes in the potential of every student and strives to create a supportive environment that encourages persistence and success.